Welcome to 'Gateway to Japan'. All sales are completely guaranteed, including support. If I can not help you to be 100% satisfied, your purchase will be refunded. Please take a look at the history of many, many sales with complete customer satisfaction, in my ebay feedback, here:

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=jjackallenn&ftab=AllFeedback

My ebay sales are temporarily discontinued, while ebay's new policies regarding digital delivery of physical items and feedback manipulation continue to be defined.